contact us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right.


Sydney
Australia

LIFE:CAPTURED began in August 2013 when we held our first full-day workshop at RAW Space in Sydney, Australia. Our mission is to help people document their stories and create tangible keepsakes to be treasured for generations to come. We offer intensive design, photography, and memory keeping workshops, as well as interactive online classes. We are advocates of honest photography, minimalist design, and memory keeping that's simple, beautiful, and tangible. We are the pioneers of the story book, and we offer flexible templates that enable everybody to tell their story. We believe that life is worth remembering and that it is never too early or too late to start documenting yours. LIFE:CAPTURED was founded by Rhonda Mason (of the Pink Ronnie blog) and Trish Chong (of Tealily Photography).

Shipping & Returns

SHIPPING AND RETURNS

Shipping and Returns - LIFE:CAPTURED Inc (The modern school of memory keeping)

Processing and Handling

Each workshop box is carefully packaged and hand-wrapped by us. Once your order is placed, your workshop box will ship within 3-5 business days. When your order ships, you will receive a confirmation email with details and tracking information if available. 

Domestic Shipping

  • For orders within Australia, we use Sendle to deliver your package. Packages shipped via Sendle typically arrive approximately 2 or more business days after despatch, depending on your location. This service includes tracking but insurance is not included. 
  • Only street addresses can be accepted.
  • Please note that we cannot guarantee delivery dates and that we are not responsible for packages that are lost or damaged in transit.
  • Please ensure that you double-check your billing and shipping addresses when placing an order as we are unable to redirect packages once they are despatched.

International Shipping

  • For international orders, we offer the Standard International Post service. Packages shipped via the Standard International Post service typically arrive approximately 6 or more business days after despatch and includes tracking.
  • For orders to the US and the UK, we also offer the DHL Worldwide Express service. Packages shipped via the DHL Worldwide Express service typically arrive approximately 2–3 business days after despatch and includes tracking. 
  • Insurance is not included with either of these services.
  • Please note that we cannot guarantee delivery dates and that we are not responsible for packages that are lost or damaged in transit.
  • Please ensure that you double-check your billing and shipping addresses when placing an order as we are unable to redirect packages once they are despatched.
  • Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

Returns

Workshop boxes

If for any reason you are unhappy with your workshop box, we will offer a full refund within 7 days of receipt provided the product is unused and in its original packaging. To request a refund, please email hello@lifecapturedinc.com with your order number and we will respond with instructions. You will be responsible for the cost of shipping the workshop box back to us. Once we have received and inspected your workshop box, we will process your refund within 2-4 business days as long as it is unused and in its original packaging. We reserve the right to reject any returns that appear to have been used or where the original packaging is missing. Please note that the cut-off date for refund requests is five days before the commencement of the corresponding online course. If your workshop box is refunded, you will not be enrolled into the online course.

Design templates

All purchases relating to our life album templates and our story book templates are non-refundable. Please choose carefully.

Other

All purchases relating to our signature workshopour masterclasses, and our online classes are non-refundable. However, we are happy for you to transfer your enrolment to someone else. Please refer to our School Policy page for more information.